FAQ

FREQUENTLY ASKED QUESTIONS

HEY CONJURE BABES!!

Many of you have been asking some really great questions. However, because they are all sent through email (and some through social media), it is hard to take time to answer every single one of you while also working diligently to get your orders out in a timely manner. So, please, take time to read the FAQs that many of you provided. This may help clear things up. If you need any clarification or still need help with something not listed here, please reach out to the Customer Support Team at theconjuregoddessshop@gmail.com. Thank you.

-The Conjure Goddess(TM) LLC

ARE THERE MINIMUM ORDER REQUIREMENTS TO PURCHASING?

No there are no minimum order requirements. Feel free to purchase as much or as little as you desire.

ARE THERE ANY DISCOUNTS?

There may be discounts given to loyal customers. Be sure to sign up on our website to be the first one to receive these deals. Please check your emails and/or check your packaging thoroughly. For other sales/discount information, please follow us on Instagram and Facebook for general updates about a sale.

HOW CAN I PLACE MY ORDER?

Click “Shop All” or “Shop Now” in the header, footer or drop down menu; or for specific products, feel free to use the search bar. Add the product(s) you want to the cart, and hit the checkout button. Please make sure to provide your PROPER and FULL shipping address to prevent any delays in your shipment and processing times.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept all major credit and debit cards that are still valid. Prepaid cards may not be accepted.

I DON'T HAVE A DEBIT/CREDIT CARD, IS THERE ANY OTHER FORM OF PAYMENT I CAN USE SUCH AS PAYPAL, ETC.?

Unfortunately, there is not, as all purchases must be made through the website for proper bookkeeping.

DO I HAVE TO PAY SALES TAX?

Yes, if applicable in your state.

WHAT SHIPPING METHOD SHOULD I CHOOSE?

You may choose the best shipping carrier suited for your needs. However, please be advised, that any Ritual Candle has to go in a box, and is automatically calculated as priority shipping through USPS.

HOW IS SHIPPING CALCULATED?

All orders are shipped based on weight and distance, not on a flat rate. That way you don’t have to pay extra if your item weight is under!

DID YOU RECEIVE MY ORDER?

Yes. You more than likely received a confirmation email. If you did not, please check your spam or junk folder and it should be in there. If that is not the case, seldomly has an order not went through but was paid for. Give the confirmation email up to 48 hours to show up. If it hasn’t, please feel free to reach out by emailing us at theconjuregoddessshop@gmail.com.

I WANT TO CANCEL MY ORDER, HOW DO I DO THAT?

Customers are given a 24-hour grace period. Orders can be canceled within 24 hours of purchase date and time (EST). Please contact us at theconjuregoddessshop@gmail.com. After 24 hours, the processing time for your order has already started and cannot be cancelled. Very seldomly, on a case-by-case basis and by management approval, if your order is cancelled, you may be subject to a restocking fee.

WHAT ARE YOUR RETURN/REFUND/EXCHANGE POLICIES?

There are absolutely NO returns, NO refunds and NO exchanges. Very seldomly, on a case-by-case basis and by management approval, that a refund may be granted. If that is such the case, you may be subject to a 30% restocking fee.

WHAT IS YOUR RESTOCKING FEE POLICY?

We DO NOT accept returns, issue refunds or exchanges based on change of mind or buyers remorse. Under extenuating circumstances at our discretion on a case-by-case basis, should a refund or cancellation (after 24-hour grace period) be accepted by our management team, a restocking fee of 30% will be applied. Please be sure of what you are ordering before placing an order.

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally. However, please be advised, customer is responsible for all customs fees, taxes, levies, etc. for your respective country.

I HAVE NOT RECEIVED MY ORDER. WHAT DOES THIS MEAN AND WHAT SHOULD I DO?

This can usually mean one (1) of three (3) things:

1) Make sure that you have a tracking number. There are in some instances that your order may have been overlooked due to your payment option (we've been noticing a slight increase in orders not being in our system for any orders paid with the Cashapp feature). Please understand, we didn't skip your order purposefully and a friendly email or DM via Instagram letting us know will usually help resolve everything. Please also remember that we're shipping hundreds and thousands of orders, so we do not look at every single order individually nor do we change any addresses or other personal information associated with that order.

2) Your package may have been lost in transit. If this is the case, contact your shipping carrier and file a claim with them. On a case-by-case basis, depending on the circumstances, we may file a claim on your behalf.

3) Your package may have been returned to us for whatever reason (main reasons being insufficient shipping address or never picked up from customs for international orders). If this is the case, please reach out to us as you may know before we do (it takes a while for us to receive returned packages - it has taken over a year to receive some packages). From there we will work to get it reshipped out. If our investigation shows that it was deemed the customer's error (such as not picking up from customs or inputting the shipping address incorrectly), customer will be responsible for paying a reshipping fee. If customer instead wants to be refunded for the respective order and in the rare occasion that a refund is granted, the refund will be the full amount MINUS a 30% restocking fee, shipping costs, and any discounts associated with that order.

MY ORDER ARRIVED AND I AM MISSING AN ITEM(S):

Please reach out to our Customer Service Team via email at theconjuregoddessshop@gmail.com. Make sure to include your full name (or the name the order is under), your mailing address and the order number. Please also provide/attach any document, picture, etc. that helps your claim (i.e. the order sheet from your package, picture of all of the products that was included in your order, etc.). Afterwards, please allow up to 48 hours or 2 business days, for the Customer Service Team to respond back with the next course of action.

MY ORDER ARRIVED AND AN ITEM(S) SHOWED UP DAMAGED:

Please reach out to our Customer Service Team via email at theconjuregoddessshop@gmail.com. Make sure to include your full name (or the name the order is under), your mailing address and the order number. Please also provide/attach any documents, pictures, etc. that helps your claim. Afterwards, please allow up to 48 hours or 2 business days for the Customer Service Team to respond back with the next course of action.

MY ORDER ARRIVED AND I WAS SENT THE WRONG ITEM(S):

WHAT SHOULD I DO IF THE PRODUCT IS OUT OF STOCK?

We do sell out quickly. Please be advised that these are handmade products, many of which are handmade to order, and others are handmade prior and ready for packaging and shipping. Be sure to sign up for our mailing list so you may stay in the know. Also, if you’re not already, follow us on Instagram (@theconjuregoddess) for updates on stocking and restocking. Otherwise, please believe that we are on it.

THE WEBSITE SAYS IT'S PASSWORD PROTECTED AND I CAN'T ACCESS IT. WHAT SHOULD I DO?

Unfortunately, this means the entire website is out of stock. With that in mind, that also means The Conjure Goddess team may be backed up with several hundred (if not thousands) of orders. Instead of getting further behind while also still taking orders, the website will be closed down until said orders are caught up and shipped. This is to be fair to not only our employees, but our customers as well.

HOW LONG WILL THE WEBSITE BE CLOSED/WHEN CAN I PLACE AN ORDER?

Be sure to sign up for our email listing. Also, if you aren’t already, please be sure to follow us on Instagram for real time general updates on the restocking/reopening of the website. This way you can be first in line.

HOW CAN I CONTACT CUSTOMER SERVICE?

You can contact the Customer Service Team by simply hitting “Contact Us” on the website, or emailing us at theconjuregoddessshop@gmail.com. Please be advised, it may take up to 48 hours for a reply depending on the amount of emails coming in. ABSOLUTELY NO DM’s. DM’s, IM’s, PM’s, comments, etc. on our social media sites will not be accepted nor responded to unless for specific reasons. Phone calls will also not be accepted. Please, be aware of the time zone differences. Business hours are Monday – Friday from 10:00AM - 6:00PM EST EXCLUDING WEEKENDS, HOLIDAYS AND USPS HOLIDAY OBSERVANCES.

HOW LONG WILL IT TAKE MY ORDER TO PROCESS/SHIP?

95% of products are handmade (some handmade to order). Despite the shipping speed that is chosen at checkout, all orders have a processing time. Orders take 10-14 business days (excluding weekends and holidays) to process. Please allow an additional 2-3 business days for quality control and packaging. Shipping times may vary, however, on an average we notice it may take an additional 3-10 business days, depending on the shipping carrier and shipping speed chosen by customer at checkout. For international, shipping times may take longer. Business days for us are Monday – Friday from 10:00AM - 6:00PM EST EXCLUDING WEEKENDS, HOLIDAYS and USPS HOLIDAY OBSERVANCES. Please refer to the “Shipping Terms, Services, and Events Policy” page on the website for more information.

WHEN ARE *THE CONJURE GODDESS LLC and USPS HOLIDAYS AND OBSERVANCES FOR 2026?

New Year's Day: Thursday, Jan. 1
Martin Luther King Jr. Day: Monday, Jan. 19
President’s Day/Washington's Birthday: Monday, Feb. 16
Founder’s Day: Thursday, Apr. 30
Memorial Day: Monday, May 25
Juneteenth: Friday, June 19
*Independence Day: Saturday, July 4 (will be recognized Friday, July 3)
Labor Day: Tuesday, Sept. 7
Columbus Day/Indigenous Peoples' Day: Monday, Oct. 12
Veterans Day: Wednesday, Nov. 11
Thanksgiving: Thursday, Nov. 26
Christmas Eve: Thursday, Dec. 24
Christmas: Friday, Dec. 25
New Year’s Eve: Thursday, Dec. 31

* If a holiday falls on a Saturday, the preceding Friday will be treated as a holiday for employees.

HOW CAN I TRACK MY ORDER?

You will receive a tracking number within the processing time via email. You can use that tracking number to track your product on the respective shipping carrier’s website.

I HAVE MY TRACKING NUMBER, BUT MY ORDER STILL SAYS IT'S IN "PRE-SHIPMENT":

95% of our products are handmade (some handmade to order). Tracking numbers are produced during the processing time. Once the tracking number has been provided, our team still has to create products, package products, send them through quality control, and set shipping pickups from respective carriers (which can take anywhere from 1-5 business days for packages to be picked up). Now multiply that process by 100 or even 1,000. We’re having to do this for hundreds and thousands of orders every month (sometimes every week). Please be patient as we are working as fast, precise, and accurate as humanly possible to get your order out to you. Thank you.

MY PACKAGE SAYS IT'S BEEN DELIVERED, BUT I DON'T SEE IT:

You will need to contact the carrier that delivered your package. They may be able to assist you properly in locating your package.

HOW DO I BOOK A READING?

Please go to the Readings product listed and follow the directions in the description.

DO YOU DO SPELL WORK/ ROOTWORK?

Unfortunately, no, not at this time.

DO YOU WHOLESALE?

Unfortunately, no not at this time. However, we are definitely working on getting to that point.